The Account Manager leads the day-to-day for the account team, collaborating with the Products & Services team to develop and execute innovative and creative solutions for our clients.
Main point of contact for the client – builds trust and maintains strong relationships
Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like
Delivers innovative and strategic commercial solutions that balance client and agency values
Works collaboratively with Products & Services to translate strategic vision into tactical solutions and results
Manages the team’s overall workload and deliverables to ensure timelines are met and deliverables are as expected by clients
Identifies areas of opportunity to explore ways of further supporting the clients be deepening the relationship
Accountable for operational success of outcomes to ensure deliverables are met on time and on budget.
Works with ADs/AADs to monitor account revenue growth and take accountability for accurate billing and forecasting to ensure financial health of accounts
Leads preparation for and participates in quarterly business review meetings and other client meetings as required (including new business pitches)
Exhibits leadership across account team and office; Role model of the DAN Values
Ability to think strategically and identify and resolve problems in a client-centric environment.
Ability to nurture and retain client and employee relationships
Strong negotiation and problem-solving skills
Outstanding communication and interpersonal skills
Experience working with financial data and budgets
Ability to analyze complex issues and to develop relevant and realistic plans, programs and recommendations to solve client challenges
Strong technical understanding of digital performance marketing i.e. Bought, Owned and Earned products and services such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Management and Display Marketing
High levels of integrity, autonomy, and self-motivation